Via Gentle Giant (3D Systems):
Dear Valued Gentle Giant Ltd. Collector,
We are pleased to announce that as of February 1st, Gentle Giant Ltd has a new parent company. Gentle Giant Ltd. has been acquired by Diamond Select Toys. www.gentlegiantltd.com is currently down for maintenance. Notification will be sent once the Gentle Giant Ltd. website is up and running.
It is Diamond Select Toys’ goal to continue to provide you with excellent customer service and outstanding high-end limited edition collectibles.
You probably have a few questions and hopefully we can address them.
How do these changes affect me?
We are taking great efforts to make this transition as smooth as possible. You should not see any changes on the website regarding your account information, membership status or existing pre-orders.
What should I do If I received damaged product or if I did not receive my order?
If your order was shipped on or before January 31, 2019, please contact firstname.lastname@example.org until February 28, 2019. 3D Systems will be able to assist you, but will not be able to replace product and will have to issue a refund for your order. Once www.gentlegiantltd.com is live you can place an order for the item in question, providing the product is still in stock. If your order shipped after January 31, 2019 please contact email@example.com
If I received notice that my order was declined
Gentle Giant Ltd. can reprocess your order once www.gentlegiantltd.com is operational. You may need to update your payment information, for you order to be reauthorized.
If I want to update my billing/shipping address or payment information for an order
Once www.gentlegiantltd.com is live again, you can update your information at that time.
For additional information, please contact Diamond Select Toys – Gentle Giant Ltd. via email at firstname.lastname@example.org
– 3D Systems Staff